Sectors
Where service quality is the product.
Our engagement history concentrates in four sectors where operational risk, regulatory scrutiny and customer expectation converge.
Banking
Service-based operating models inside the Payments domain, availability frameworks responding to institutional outages, and resilient run-the-bank service postures.
- Tier-1 Australian Bank — Payments operating model & availability framework
Government
Large-scale ServiceNow programmes, customer service portals and service-experience directorates serving hundreds of thousands of staff, students and citizens.
- Australian Government Department — ServiceNow migration from Remedy
- Service-based operating model for ~170,000 people
Media
Standing up service management and assurance functions across global publishing and broadcast estates — including ServiceNow introduction, supplier management and service automation.
- Global Media Group — Head of Service Management capability
Law
ITIL-aligned service capability for global law firms, OGC-based supplier management, business and technical service catalogues, and the quiet operational excellence partners expect.
- Magic Circle Law Firm — End-to-end ITIL Service Management
- World's largest law firm — Supplier management & Service Catalogue